At Emsovc INC., your satisfaction is important to us. Because our jewelry is carefully selected and handmade with attention to detail, we want you to feel confident when shopping with us.
If you are not completely satisfied with your purchase, eligible items may be returned within 14 days of delivery according to the conditions below.
- Return Eligibility
To be eligible for a return, the item must:
Be returned within 14 days of the delivery date
Be unworn and unused
Be in its original condition
Have no scratches, damage, stains, odors, or signs of wear
Include the original packaging, jewelry box, pouch, tags, and accessories when applicable
Include proof of purchase or the original order number
All returned items are subject to inspection before a refund is issued.
- Earrings & Hygiene-Sensitive Jewelry
For hygiene reasons, earrings and other jewelry designed for direct body or piercing contact are not eligible for return or exchange once opened, worn, or tried on.
This policy helps us maintain appropriate hygiene standards for all of our customers.
If an earring arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and work with you to provide an appropriate solution.
- Non-Returnable Items
The following items are generally not eligible for return or exchange:
Earrings that have been worn or tried on
Personalized or customized jewelry
Engraved items
Made-to-order items that are specially created for the customer
Final Sale items
Gift cards
Jewelry that has been worn, altered, resized, repaired, or damaged by the customer
Items returned without their original packaging when the packaging is necessary to protect the product
Product-specific return restrictions displayed on the product page at the time of purchase will also apply.
- Eligible Jewelry Returns
Eligible bracelets, necklaces, rings, and other non-hygiene-sensitive jewelry may be returned within 14 days of delivery if they are unused, unworn, and in their original condition.
If you simply change your mind or decide that the item is not right for you, you are responsible for the cost of return shipping.
Please contact us before sending any item back. Unauthorized returns may not be accepted.
- Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at sales@emsovc.shop within 7 days of delivery.
Please include:
Your order number
A description of the issue
Clear photos of the item
Clear photos of the packaging, if the package arrived damaged
After reviewing the information, we may offer a replacement, refund, or another appropriate solution.
If the issue is confirmed to be caused by an error on our part or a product defect, we will provide return instructions and may cover the applicable return shipping cost.
- How to Request a Return
To request a return, please email sales@emsovc.shop with:
Your order number
The item(s) you would like to return
The reason for the return
Our customer service team will review your request and provide return instructions if the item qualifies.
Please do not send your return to our business address unless we have specifically instructed you to do so.
- Return Shipping
For returns due to personal preference, change of mind, or other reasons unrelated to a defect or our error, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or a confirmed defective item.
We recommend using a trackable shipping service when returning an item. Emsovc INC. is not responsible for return packages that are lost or damaged while being shipped back to us.
- Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed within 3–5 business days after the return has been inspected.
Refunds will be issued to the original payment method used for the purchase.
Please note that your bank or payment provider may require additional time to post the refund to your account.
- Exchanges
We may offer exchanges for eligible items depending on product availability.
If you would like to request an exchange, please contact us at sales@emsovc.shop within 14 days of delivery.
Earrings and customized or made-to-order items are generally not eligible for exchange unless they arrive defective, damaged, or incorrect.
- Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Emsovc INC.
275 Bloomington Ave Unit 119
Rialto, CA 92376
United States
Email: sales@emsovc.shop
Website: https://emsovc.shop
Phone: +1 8402773605